PKR92 Privacy Policy — How We Protect Your Data

1 Who We Are

pkr92 is an online gaming platform accessible at pkr92.onl, offering sports betting, live casino, slots and other gaming products to registered players in Pakistan. References to "pkr92", "we", "us" or "our" throughout this Privacy Policy refer to the operator of the pkr92 platform. References to "you" or "your" refer to any individual who visits the pkr92 website or holds a registered account.

This Privacy Policy applies to all personal data collected through the pkr92 website, account registration process, payment processing, customer support interactions and any other services offered through the platform. By registering a pkr92 account or continuing to use the platform, you acknowledge that you have read and understood this policy.

2 Data We Collect

pkr92 collects personal data in several ways — directly from you when you register or update your account, automatically when you browse and use the platform, and from third parties such as payment processors when you make a deposit or withdrawal. Below is a summary of the categories of data we collect:

pkr92 does not collect sensitive personal data such as medical records, religious beliefs or biometric information. We also do not knowingly collect data from individuals under the age of 18 — see Section 9 for our children's privacy policy.

3 How We Use Your Data

pkr92 uses the personal data it collects for the purposes listed below. We only process your data where we have a legitimate basis for doing so — either because it is necessary to provide the service you have signed up for, because we have a legal obligation to do so, or because you have given your consent.

• Account management: Creating and maintaining your pkr92 account, verifying your identity and processing your registration
• Payment processing: Handling PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer and card payments
• Platform operation: Recording bets, game results and transactions to keep your account history accurate
• Customer support: Responding to your queries, complaints and account requests
• Security and fraud prevention: Detecting and preventing fraudulent activity, money laundering and abuse of platform systems
• Responsible gaming: Monitoring account activity to identify patterns that may indicate a problem and providing access to self-exclusion and limit tools
• Platform improvement: Analysing how players use the platform to improve features, fix issues and enhance the overall experience
• Legal compliance: Meeting obligations required by applicable laws and regulations
• Marketing communications (with consent): Sending promotional offers, bonus notifications and platform updates where you have opted in to receive them

4 Payment Data & PKR Transactions

When you make a deposit or withdrawal on pkr92 using JazzCash, Easypaisa, Raast, bank transfer or a debit or credit card, the transaction is processed through secure third-party payment providers. pkr92 receives a transaction reference and confirmation from the payment provider but does not store your full card number, mobile wallet PIN or bank login credentials on its own servers.

Your PKR transaction history — amounts deposited, amounts withdrawn, dates and payment methods used — is retained in your account records. This data is used to process your requests, resolve disputes and meet applicable record-keeping requirements. You can view your own transaction history within your pkr92 account at any time.

5 Cookies & Tracking Technologies

pkr92 uses cookies and similar tracking technologies to make the platform work correctly and to understand how players use it. Cookies are small files stored on your device by your browser. They don't contain your personal account details and they can't run programmes on your device.

The types of cookies used on pkr92 are:

• Essential cookies: Required for the platform to function — keeping you logged in, remembering your session and enabling core features. These cannot be turned off.
• Analytics cookies: Used to understand how players navigate the platform, which features are used most and where technical issues occur. This data is aggregated and not linked to individual accounts.
• Preference cookies: Remember your settings such as language preferences and display options to improve your experience on return visits.
• Marketing cookies (with consent): Used to deliver relevant promotions and content where you have opted in. You can withdraw this consent at any time.

You can control non-essential cookies through your browser settings. Disabling certain cookies may affect platform functionality. For full details, refer to your browser's help documentation on cookie management.

6 Sharing Your Data

pkr92 does not sell, rent or trade your personal data to third parties for their own marketing or commercial purposes. We may share your data with the following categories of third parties, strictly on a need-to-know basis:

• Payment processors: JazzCash, Easypaisa, Raast, banks and card networks receive the data necessary to process your PKR deposits and withdrawals. These providers operate under their own privacy policies and security standards.
• Identity verification providers: Third-party services used to confirm your identity and age during account verification. Only the data required for verification is shared.
• Game providers: Third-party casino and sports data suppliers may receive your session data to deliver game content and settle bets. They do not receive your payment or identity details.
• Technology and hosting providers: Companies that provide server infrastructure, security monitoring and platform maintenance may have access to technical data as part of their service.
• Legal and regulatory authorities: Where required by applicable law, pkr92 may disclose account or transaction data to relevant authorities. We will only do so to the extent legally required.

All third parties with whom pkr92 shares personal data are required to handle that data securely and to use it only for the purposes for which it was shared. pkr92 does not authorise any third party to use your data for their own unrelated purposes.

7 Data Retention

pkr92 retains your personal data for as long as your account is active and for a period after account closure as required to meet legal, regulatory and business obligations. In practice this means:

• Account registration data and identity verification records are retained for the lifetime of your account plus a minimum of five years after closure
• PKR transaction records are retained for a minimum of five years to satisfy financial record-keeping requirements
• Customer support communications are retained for up to three years from the date of the interaction
• Technical and analytics data is typically retained in aggregated or anonymised form and does not identify individual users after processing
• Marketing consent records are retained until you withdraw consent and for a period thereafter to demonstrate compliance

When personal data is no longer required and there is no legal obligation to retain it, pkr92 will securely delete or anonymise it so that it can no longer be linked back to you.

8 Your Rights Over Your Data

As a pkr92 account holder, you have the following rights in relation to your personal data. To exercise any of these rights, contact support at [email protected] with your request. We will respond within a reasonable timeframe.

• Right of access: You can request a copy of the personal data pkr92 holds about you at any time.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you can ask us to correct it.
• Right to erasure: In certain circumstances you can request that we delete your personal data. This right is subject to legal retention obligations — we may be required to retain certain records even after an account closure request.
• Right to restrict processing: You can ask pkr92 to limit how we use your data in specific circumstances, for example while a correction request is being resolved.
• Right to withdraw consent: Where data processing is based on your consent — such as marketing communications — you can withdraw that consent at any time without affecting your ability to use the platform.
• Right to data portability: You can request your personal data in a structured, commonly used format where technically feasible.

9 Children's Privacy

pkr92 is strictly an 18+ platform. We do not knowingly collect or process personal data from anyone under the age of 18. Registration requires confirmation of age and identity verification may be requested at any point to enforce this requirement.

If pkr92 becomes aware that personal data has been collected from an individual under 18, that account will be closed immediately, any deposits will be returned and all associated data will be deleted. If you believe a minor is using the pkr92 platform, please contact support immediately at [email protected] so we can investigate and act promptly.

Parents and guardians are encouraged to use device-level parental controls and to have open conversations with young people about responsible use of online platforms. For guidance on responsible gaming tools, visit the Responsible Gaming page.

10 Security Measures

pkr92 takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, loss, alteration or disclosure. These include:

• SSL/TLS encryption on all data transmitted between your device and pkr92 servers
• Encryption of sensitive data stored in our systems, including identity verification records and financial information
• Access controls ensuring that only authorised personnel can access personal data, on a need-to-know basis
• Regular security assessments and monitoring to detect and respond to potential threats
• Secure session management to protect your account from session hijacking or unauthorised login

Despite these measures, no online platform can guarantee 100% security against all possible threats. You also play an important role in keeping your account secure — use a strong and unique password, do not share your login credentials with anyone, and contact support immediately if you suspect unauthorised access to your account.

11 Updates to This Privacy Policy

pkr92 may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable laws or improvements to the way we handle data. When material changes are made, we will notify registered players through a notice on the platform or via the contact details on their account. The "Last updated" date at the top of this page reflects when the current version was published.

We encourage you to review this Privacy Policy periodically, especially before making deposits or before participating in new promotions. Continued use of the pkr92 platform after a policy update has been notified constitutes your acceptance of the revised version. If you disagree with any changes, you have the right to close your account and request deletion of your data as described in Section 8.

12 Contact Us

If you have any questions about this Privacy Policy, if you want to exercise any of your data rights, or if you have a concern about how pkr92 has handled your personal information, please contact the support team. We aim to respond to all privacy-related queries promptly.

You can reach us at: [email protected]

Please include your registered account name and a brief description of your request so we can handle it as efficiently as possible. For general platform help or account queries, visit the FAQ page. For information about your rights as a player, visit the Terms and Conditions page.